AWS account contact details are not up-to-date

Description

Ensure that the contact email and telephone details for AWS accounts are accurate and associated with multiple individuals within your organization. AWS accounts can store various contact details, which AWS will use to reach the account owner in the event of activity that violates the Acceptable Use Policy or indicates a potential security breach detected by the AWS Abuse team. These contact details should not be limited to a single individual, as there may be instances where that individual is unavailable. Email contact should be directed to a mail alias that forwards messages to multiple recipients within your organization.

If an AWS account exhibits suspicious or prohibited behavior, AWS will attempt to contact the account owner via the provided email and phone details. If these attempts fail and immediate mitigation is necessary, AWS may take proactive actions, such as throttling traffic between the affected account and AWS API endpoints or the broader Internet, resulting in service degradation.

To ensure timely response, it is recommended to configure AWS account contact details to route to resources with multiple recipients, such as email aliases, PABX hunt groups, or other call forwarding solutions.

Fix - Buildtime

AWS Console​

This activity can only be performed using the AWS Console, and by a user with permission to read and write Billing information (aws-portal:*Billing).

Procedure:

  1. Log in to the AWS Management Console at https://console.aws.amazon.com/.
  2. Open the Amazon Billing and Cost Management console.
  3. On the navigation bar select your account name, then click My Account.
  4. Navigate to the Account Settings page, next to Account Settings, click Edit.
  5. Next to the field that you need to update, click Edit.
  6. Enter your changes, then click Save changes.
  7. Repeat Steps 5 and 6 until all changes are complete. Click Done.

📘 Updating Contact Information

To edit your contact information, navigate to Contact Information, click Edit.
For the contact information fields that you want to change, enter your updated contact information. When complete, click Update.

ReLambda